Abstract

Comparing the satisfaction of patients before and after the implementation of the healthcare reform in hospitals of Qazvin, 2015

Author(s):Sahar Ali Asghari, Faeze Sahbaei and Ebrahim Ebrahimi Abianeh

Preservation and promotion of health, which is an important asset, should be considered as the most important efforts of everyday life. The main goal of healthcare reform is to create health equity. This study aimed to compare the satisfaction of patients before and after the implementation the healthcare reform in hospitals of Qazvin .This study is a descriptive-comparative study conducted by evaluating the results of questionnaires completed by 204 patients admitted to hospitals affiliated to Qazvin University of Medical Sciences. The patients had to be admitted to the hospitals before the plan. The questionnaire was self-administered. In order to determine the scientific validity and reliability, test-retest method was used. The results were analyzed by statistical software SPSS20 and descriptive statistics (mean and standard deviation. In this study, data from 204 surveys were reviewed. After the implementation of the healthcare reform plan compared to before the implementation, satisfaction with admission unit (p=0.001), satisfaction with nursing service (p=0.001), physician (p=0.00), services (p=0.002), hoteling equipment (p=0.005), preparation of medicines and medical supplies (p=0.00), radiology (p=0.01), laboratory (p=0.001), satisfaction with discharge unit (p=0.00), and the cost of treatment (p=0.00) have increased. Given the echocardiography unit and patients with supplementary insurance, satisfaction with the cost of treatment did not change after the plan .According to the study, the implementation of healthcare reform increases patient satisfaction in the selected hospitals of Qazvin.

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