Abstract

Clients Satisfaction towards Vaccination Service and Associated Factors in Doyogena District, Southern Ethiopia: A Community-Based Cross-Sectional Study

Author(s):Elias Ezo*, Terefe Lafore, Bekafe Kibamo, Kebebush Ergicho, Sindu Degefu, Kidist Ashager

Introduction: Client satisfaction with vaccination service is one of the most commonly used outcome measures, and addressed to improve the value and efficacy of vaccination service provision. Studies conducted in Ethiopia were institution-based on clients who were already decided, but, there are clients in their homes that did not frequently visit the health institution.

Objective: To assess clients satisfaction with vaccination services and associated factors in the Doyogena district, southern Ethiopia, 2022.

Methods: A community-based cross-sectional study design was employed from April 1 to 30/2022. The total sample size was 350. A simple random sampling technique was used to select kebeles, and a systematic sampling technique was used to select clients. The data were entered by using Epi data version 3.1 and analyzed by SPSS version 24 software. Frequency, tables, and figures were used. Multi-collinearity was checked and the goodness of fit test was done using the Hosmer-Lemeshow model goodness fit test. Bivariable analysis was done and variables with p value less than 0.25 were entered into multivariable logistic regression analysis. Statistical significance was declared at a p-value less than 0.05 with a 95% confidence interval.

Results: The magnitude of clients’ satisfaction with vaccination service was 51.7% (95% CI: 46.2-57.5). Clients in age group 25-29 (AOR: 0.32, 95% CI: 0.11-0.95), age group 30-34 (AOR: 0.15, 95% CI: 0.06-0.37), time taken to reach health facility less than 30 minutes (AOR: 7.11, 95% CI: 3.51-14.41), problem after vaccination (AOR: 0.19, 95% CI: 0.09-0.38) and happy when infant got vaccinated (AOR: 2.58, 95% CI: 1.06-6.29) were associated with client satisfaction towards vaccination service.

Conclusion: The clients satisfaction with vaccination service was low. Therefore, healthcare workers should use outreach sites near the community for vaccination services, explain the side effects, caution, and possible complications of vaccination, and provide health information for clients towards vaccination services.

• PDF